A hand when you need one
Help centre
Most hiccups have quick fixes. Here are the common ones — and where to go if yours isn't on the list.
The game won't load
- Refresh the page — that solves it nine times out of ten.
- Make sure your browser is up to date. Aegean Gold loves modern browsers.
- Try closing other heavy tabs; the reels appreciate a little breathing room.
- If you're on a very old device, give a desktop or newer phone a go.
Sound or music issues
- Open the in-game menu (top-left of the reels) and choose Settings to toggle sounds and music separately.
- Some browsers mute games until you interact with the page — one click or tap usually wakes the speakers.
- Check your device isn't on silent. It happens to the best of us.
Screen feels cramped
- On phones, rotate to landscape — the courtyard is wider than it is tall.
- On desktop, the play stage scales with your window; a roomier window means bigger reels.
My virtual coins ran out
Refresh the game page and your balance resets to the full starting amount. Virtual coins have no real-world value, so there's nothing to top up and nothing to lose — by design.
Something else?
Write to us at support@outbackpokiesplay.com or use the contact page. We're a small team but a prompt one — expect a reply within a couple of days.
Play it cool, play it free
Everything here runs on virtual coins — no real money ever changes hands. Still, good habits matter. Take breaks, keep play in its place, and if gambling elsewhere is weighing on you, free support is a call away on 1800 858 858.